tech
FROM VISION TO REALIZATION! An Interview with the Director of "Pošta Srbije" Zoran Anđelković!
Director Anđelković discusses achieved results, development directions, and key projects in the current business year, explaining how they represent strategic investments for the future.
TL;DR
- Pošta Srbije is implementing a strategic shift towards innovation, digitalization, and AI, aiming to lead in the region and beyond.
- New digital services like ePoštar are transforming traditional postal communication by enabling electronic document delivery.
- The company is expanding its network of parcel lockers and investing in electric delivery vehicles to support e-commerce growth and sustainability.
- AI is being integrated into the contact center to improve efficiency, reduce wait times, and enhance customer service.
- Significant investments have been made in robotization and infrastructure to increase sorting capacity and speed up delivery times.
- Employee well-being is a focus, with initiatives to improve compensation, working conditions, and job security.
- Pošta Srbije has received international recognition, including the Posteuropa award for technological innovation.