Lazarevic: New law provides greater consumer protection
Minister of Internal and Foreign Trade, Tatjana Matic, stated today that the Consumer Protection Bill is part of a continuous process that should ensure a higher degree of consumer protection under new market conditions, as well as further harmonization with European Union standards.
TL;DR
- The Consumer Protection Bill aims to provide a higher level of consumer protection in new market conditions and align with EU standards.
- Key innovations include trader responsibility for digital content, increased transparency in online sales, and special protection for minors regarding tobacco products.
- The law addresses the challenges posed by the growth of e-commerce, introducing regulations for digital content and services.
- It incorporates subjective and objective requirements for goods, including the need for updates, functionality, and compatibility.
- The bill mandates greater transparency in online sales, prohibits dual quality practices, and bans fake reviews.
- It introduces the concept of 'hidden purchases' to detect unfair business practices and requires real-time price list updates.
- Financial penalties are increased, and the law has been developed with input from various stakeholders and aligned with EU directives.