politics
March 17, 2026
Electricity Bills Most Damaged Citizens: Consumer Rights Mostly on Paper, and Utilities Most Often Violate Them
Consumers in Serbia are becoming increasingly aware of their rights, but rarely decide to exercise them because exercising them is still difficult. Experts state that traders often refuse complaints without serious review, while inspections have limited powers. A particular problem is utility bills - especially for electricity, as well as a large number of online trading scams.
TL;DR
- Consumers in Serbia are increasingly aware of their rights but rarely exercise them due to difficulties in enforcement.
- Traders often reject complaints without thorough review, and inspection bodies have limited authority.
- Utility bills, especially for electricity, and online scams are major concerns for Serbian consumers.
- Consumer protection laws exist but are often not adequately applied, particularly by communal enterprises.
- While awareness is rising, a lack of accessible and effective recourse hinders consumers from resolving issues.
- Online shopping has introduced new risks, including fraud and data theft, necessitating greater caution.
- Legal experts suggest court proceedings are often necessary but can be lengthy and complex.
- New legislation is being introduced to improve consumer protection, aligning with EU directives.
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