economy
February 21, 2026
Entering a store is no longer free: If you want to browse and ask for advice, prepare serious money! Retailers have introduced a rule that has angered customers!
Retailers around the world are increasingly pointing to a problem that is causing them serious losses. Customers come to stores, try out goods and ask for detailed advice from salespeople, and then order the same product online at a lower price. This trend in Germany has led to the introduction of concrete measures.
TL;DR
- Customers are using physical stores for advice and product testing before buying cheaper online, a practice known as 'showrooming' or 'Beratungsklau'.
- Some German retailers, like Kranz and Skate & Glide, are now charging a €25 consultation fee.
- This fee is waived if the customer makes a purchase, serving as compensation for the store's time and expertise.
- Approximately one-third of Germans admit to using physical stores for showrooming purposes.
- Retailers hope this strategy will encourage customers to appreciate and pay for expert advice, supporting local businesses.
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